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ATT Admits to Spamming
by Bruce Miller
Updated April 2, 2004


Following is a promotional message sent by ATT. The letter that follows the spam confirms that ATT sent the UCE. ATT does not seem to understand that its unethical spamming behavior consumes resources, and takes up even more time dealing with spam.


Return-Path: ATT_BusinessDirect_tqrqqg@postsnet.com
Message-ID: <27883302.1080732843250.KadaSegment.82.2@mta10br.postsnet.com>
Date: Wed, 31 Mar 2004 06:34:03 -0500 (EST)
From: AT&T BusinessDirect
Reply-To: "AT&T BusinessDirect"
To: ADDRESSREMOVED@DOMAINREMOVED.ORG
Subject: AT&T Update: Welcome to AT&T BusinessDirect
Errors-To: ATT_BusinessDirect_tqrqqg@postsnet.com
Mime-Version: 1.0
Content-Type: text/html; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable
Bounces-To: ATT_BusinessDirect_tqrqqg@postsnet.com

AT&T BusinessDirect

We understand time is a valuable commodity when you're running a business. After all, that's why we created AT&T BusinessDirect in the first place.

Now we've made it even easier to enroll. Just answer one simple security question. Then you'll be able to take advantage of a convenient suite of online account management tools, including viewing and printing your bill, signing up for automatic bill payment, and even changing your billing address.

View, print and pay your bills quickly and safely Activate automatic monthly payments Receive a bill summary by mail Look up unfamiliar calls detailed on your bill and get real-time credits Download and sort calling data Order new or modify existing services Report voice services trouble

Thank you for choosing AT&T.

Sincerely,
The AT&T BusinessDirect Team

AT&T BusinessDirect
Customer service made simple

* New AT&T BusinessDirect subscribers will be awarded 2,000 bonus miles in their Continental OnePass or Delta SkyMiles account after their AT&T BusinessDirect service is activated.

Enrollment in the AT&T Business Frequent Flyer program may take up to 30 days to process. Miles will post to your account six to eight weeks after award. Additional AT&T Business Frequent Flyer program terms and conditions apply. All terms and conditions of the Continental OnePass and Delta SkyMiles programs apply. Visit the associated terms and conditions for more details.

Offer expires May 31, 2004.

This is an advertisement/solicitation from AT&T. AT&T Business periodically provides customers with informative, business-related content and special offers. If you prefer not to receive this information in the future, please visit our privacy policy or click the link below.

AT&T Business | 55 Corporate Drive, Room 14C84 | Bridgewater, NJ 08807

You are subscribed as ADDRESSREMOVED@DOMAINREMOVED.ORG. To unsubscribe please click here.


=========
Email from ATT confirming the spam came from ATT.
=========

Subject: FW: ATT Message promoting BusinessDirect -- 122785
Date: Thu, 1 Apr 2004 14:59:10 -0500
From: "Isaac, Charles B, JR (Chuck), RTSLS" cisaac@att.com
To: ADDRESSREMOVED@DOMAINREMOVED.ORG, "Baldin, Marcellino" mbaldin@att.com

Bruce,

Mike Baldin in the AT&T BusinessDirect(sm) Technical Center of
Excellence brought your issue to my attention.

I am writing to apologize to you for the confusion regarding this issue.
The message you received was legitimate and was sent by our
BusinessDirect marketing group.

I would be happy to have your address removed from our marketing e-mail
database if you desire. Please let me know if you want me to do this.

If you would like to discuss this with me live feel free to call me.

Chuck Isaac
BusinessDirect Infrastructure & Technical Center of Excellence Interface
Product Manager
913-495-9492
cisaac@att.com
Pager: 1-888-858-7243 Pin: 142466


A letter went back to Chuck Isaac asking why AT&T spammed me. The response is below. Note that "customer" and "customers" are routinely used, even though BusinessDirect could find no record of me or my organization being a customer. Mr. Conrad was asked about five times what services are being purchased to establish me and my email address as a customer. He could not answer. He didn't know. Yet he will speak on behalf of AT&T implying that I am. The letter clearly shows that AT&T considers that spamming customers is ok. No comment about spamming non-customers, but one can easily conclude that if spamming customer is ok, then why not non-customers? Also, the comment about the CAM-SPAM law is misguided. See the comments from AAG Selis on the home page of AboutSpam.com.
Jeff Conrad
AT&T Executive Customer Resolution Center
One AT&T Way
Bedminster, NJ 07921
908-234-6428
281-664-9184 (fax)
jconrad@att.com

April 7, 2004

Case 122785

Mr. Bruce Miller
[organization name removed]

In response to your e-mail inquiry about receiving unwelcome e-mail from AT&T, I have investigated your complaint.

As with all our e-mail campaigns, AT&T takes sending unwanted e-mails very seriously and we assure you that we do not spam any customers. We routinely send out marketing materials via e-mail to customers who have not opted out of our e-mail programs. With the new 2004 Federal Can-Spam Act that supercedes all state laws regarding e-mail communications, we provide on every e-mail communication the option for a customer to select “Unsubscribe.” In addition, AT&T provides a physical address for those customers who wish to communicate via mail. These responses go directly into our marketing database and are excluded from any future e-mail campaigns. AT&T does not intend to correspond via e-mail to any customer who does not wish to hear from us. To do so would consume our resources unproductively and create frustration and distrust among our customers, which could adversely affect our business. The e-mail addresses that you refer to in your complaint showed no opt-out from AT&T’s e-mail database.

I apologize for any inconvenience this might have caused you. We have already placed your e-mail address and the additional e-mail addresses assigned to this account on our opt-out list. This change may take 2-5 days for it to completely take effect.

Jeff Conrad
Executive Customer Resolution Center